Executive Forum: AI Leadership Insights for 2025 and Beyond
Join us for an exclusive leadership forum featuring Velchamy Sankarlingam, President of Product and Engineering at Zoom, as we explore how next-generation AI innovations can empower your business to thrive in 2025 and beyond.
Discover cutting-edge insights into Zoom's AI technologies, how Zoom's AI Companion drives productivity, fosters collaboration, and redefines work happiness. Gain practical strategies from the fireside chat designed to provide actionable insights tailored to IT and CX leaders, workforce strategists, and decision-makers eager to understand the transformative potential of AI in creating smarter, more human-centric solutions.
Key Takeaways
Equip your team with the knowledge to stay ahead of the curve and leverage AI for greater efficiency, elevated customer experiences and a competitive edge in 2025 and beyond.
- AI-first Total Experience: AI will drive company-wide customer experience by dissolving silos and enabling agents to collaborate seamlessly across departments, balancing efficiency with a personalised, human touch.
- AI Digital Assistants: These will evolve into "digital twins," leveraging work history and institutional knowledge to maximise efficiency and allow employees to focus on creative and strategic tasks.
- Proactive Outreach in CX: AI will enable hyper-personalised, preemptive communication strategies, anticipating customer needs to enhance satisfaction and reduce churn.
- AI in the Modern Workplace: Explore how AI tools are bridging collaboration gaps in hybrid work environments, increasing productivity, and attracting top-tier talent.